Self-checkout promised speed and savings, but for many independent grocers, it’s brought new challenges like shrink, confusion, and higher costs. In this blog, Prof. Ken explores whether self-checkout is still profitable post-COVID and how AI solutions from companies like Angible are helping small grocers turn things around. Learn how AI vision, smart analytics, and better design can make self-checkout faster, more customer-friendly, and finally profitable.

The customer journey in 2025 isn’t linear—it’s omnichannel, fast, and driven by convenience. Picture a shopper searching for a pre-cooked Thanksgiving meal under $200 at the last minute. Winning brands make every step seamless: problem-based SEO, real-time inventory, photo-rich reviews, friction-free BOPIS checkout, and retention flows powered by AI. In this guide, we highlight strategies, AI tools like AnswerThePublic, Yotpo, and Mailchimp, plus case studies from Publix and

Buying groceries isn’t just about walking into a store — it’s about navigating a seamless omnichannel journey. 🛒✨ Omnichannel marketing connects apps, websites, email, and social with in-store experiences, creating one continuous customer journey. A Harvard study found shoppers using 4+ channels spend 9% more, while brands with omnichannel strategies see up to 90% higher retention. Welcome to Omnichannel Grocer — the future of grocery, delivered today.