Self-checkout promised speed and savings, but for many independent grocers, it’s brought new challenges like shrink, confusion, and higher costs. In this blog, Prof. Ken explores whether self-checkout is still profitable post-COVID and how AI solutions from companies like Angible are helping small grocers turn things around. Learn how AI vision, smart analytics, and better design can make self-checkout faster, more customer-friendly, and finally profitable.

The customer journey in 2025 isn’t linear—it’s omnichannel, fast, and driven by convenience. Picture a shopper searching for a pre-cooked Thanksgiving meal under $200 at the last minute. Winning brands make every step seamless: problem-based SEO, real-time inventory, photo-rich reviews, friction-free BOPIS checkout, and retention flows powered by AI. In this guide, we highlight strategies, AI tools like AnswerThePublic, Yotpo, and Mailchimp, plus case studies from Publix and