Self-checkout promised speed and savings, but for many independent grocers, it’s brought new challenges like shrink, confusion, and higher costs. In this blog, Prof. Ken explores whether self-checkout is still profitable post-COVID and how AI solutions from companies like Angible are helping small grocers turn things around. Learn how AI vision, smart analytics, and better design can make self-checkout faster, more customer-friendly, and finally profitable.

Buying groceries isn’t just about walking into a store — it’s about navigating a seamless omnichannel journey. 🛒✨ Omnichannel marketing connects apps, websites, email, and social with in-store experiences, creating one continuous customer journey. A Harvard study found shoppers using 4+ channels spend 9% more, while brands with omnichannel strategies see up to 90% higher retention. Welcome to Omnichannel Grocer — the future of grocery, delivered today.